Clear Guidelines for Exceptional Policy Experience and Care
Our policies ensure smooth appointments, fair cancellation fees, and respectful service for every client to maximize punctuality and treatment quality.
Our Policy Services and Fees
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Details about cancellation fee, appointments, and client responsibilities for smooth visits.
Why Choose Our Policy Standards
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Policies designed to protect time, maintain fairness, and ensure consistent service quality.
Clear Cancellation Policy
Simple, transparent cancellation fee explained up front to minimize surprises and protect booked appointment times.
Flexible Rescheduling Options
Easy rescheduling with appropriate notice, allowing clients to change appointments without unnecessary penalties when possible.
Respectful Client Communication
Clear communication guidelines promote respectful interactions, timely updates, and quick resolution of any scheduling concerns.
Protecting Appointment Value
Cancellation fees help preserve staff time and appointment availability, supporting consistent service for all clients.
What Our Clients Say
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Read testimonials from our satisfied customers
Brows and beauty always exceeds my expectations. As a busy mom my schedule is always all o...more
Amazing studio and staff! Every single appointment feels personal, never rushed, and alway...more
I love love eliana ! She makes me feel like a queen and after having so many of my lashes ...more
Eliana and Des are phenomenal lash techs! I absolutely love going to my lash appointments!...more
I came here today to get my eyebrows waxed, I was very nervous that they would end up too ...more
Desiree is the best she is fast And efficient. She provide excellent customer service. My ...more
Our Gallery
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See our work come to life--explore the gallery!
Common Questions About Our Policies
Answers to typical questions about cancellations, fees, rescheduling, and appointment expectations.
Our cancellation fee applies when appointments are canceled within 24 hours of the scheduled time. Fees vary by service; full details are provided at booking. We charge to compensate staff time and hold scheduling integrity. Contact us for exceptions or to discuss circumstances.
We request at least 24 hours' notice to cancel or reschedule without fee. Longer bookings or special services may require 48+ hours. Late cancellations may incur the stated fee. Please call or use our online portal to notify us as soon as possible.
We understand emergencies happen. Depending on timing and documentation, we may waive fees at our discretion. Please contact us immediately to explain the situation. Each case is reviewed individually to balance compassion with our commitment to staff and other clients.
Yes, if you provide the required notice outlined in our policy—typically 24 hours for most services. Rescheduling within that window is accommodated without fees. For late changes, fees may apply, but we always try to find a fair solution when possible.
Cancellation fees are billed to the card on file or invoiced if no card is provided. We notify clients of charges by email. Receipts and explanations are available; contact our front desk to discuss billing or request adjustments when appropriate.
Please reach out to our front desk by phone, email, or the online contact form. Our team will review your concern promptly and explain relevant policy details. If needed, management will follow up to resolve disputes fairly and transparently.