Frequently Asked Questions

Get answers to common questions about Cancellation Fee.

Our Cancellation Fee applies to missed appointments or cancellations within 24 hours. A set fee or percentage may be charged to the card on file. Exceptions considered for emergencies; please contact us as soon as possible to discuss.

Fees vary by service; some appointments carry a flat fee while longer treatments may require a percentage. Exact amounts are listed in your booking confirmation or available from our front desk.

You may be charged when cancellation occurs within the defined late window (commonly 24-48 hours) or if you no-show. We attempt to notify and discuss exceptions; charges are processed after appointment time or upon staff confirmation.

Rescheduling may avoid the fee if done outside the late-cancellation window. If space is available and we can fill the slot, we may waive the fee. Contact us immediately—each request is reviewed case-by-case.

Yes. We understand emergencies happen. Please contact us ASAP with details; supporting documentation may be requested. We review exceptions individually and may waive fees for valid emergencies at management's discretion.

Contact our front desk within 7 days with appointment details and reasons. We'll review the case, request documentation if needed, and notify you of the outcome. If approved, the charge will be refunded promptly.